After you Book
Last updated: 14/10/2026
Once a booking is made, you will receive a confirmation email with an attached health questionnaire for you to complete. Please complete this form prior to your appointment time. This lets me review your health background in advance and confirm whitening is appropriate for you before you arrive.
A clinical assessment is carried out at the start of an initial appointment, and we'll go through what the treatment involves, expected outcomes, and any risks together before anything begins. Consent is signed at that point, once you've had the chance to ask questions.
Securing your appointment
A valid card is required to confirm your booking. No charge is made at the time of booking - the treatment fee is charged on completion of your appointment.
Cancellations
With Gleam operates limited appointment days, so a cancelled appointment usually can't be filled at short notice. Please give at least 48 hours' notice to cancel or reschedule.
Cancellations or reschedules with less than 48 hours' notice, and non-attendance, are charged 50% of the treatment price to the card on file. If something genuine comes up, get in touch as early as you can - I'll always try to work with you.
Running late
Your appointment includes preparation time and three timed whitening cycles. If you arrive more than 15 minutes late, the treatment may need to be shortened or rescheduled, and the full fee applies.
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