Terms & Cancellation Policy

Last updated: 06/06/2026

These terms apply when you book and attend an appointment with With Gleam, ABN 91 219 621 079, operated by Julius Lee, a registered oral health therapist, at G08/420 Canterbury Road, Campsie NSW 2194. By making a booking, you agree to these terms.

1. Bookings and suitability

All appointments are by appointment only. When you book, you will complete a short health questionnaire, and a clinical assessment is carried out at the start of your appointment.

Whitening proceeds only where it is appropriate for you. Following your assessment, treatment may be postponed or declined - your safety guides that decision, and this is a normal part of clinical care. If treatment does not proceed for this reason, no fee is charged.

If you are under 18, a parent or guardian must attend your appointment and provide consent.

2. Securing your booking and payment

A valid card is required to confirm your booking. Card details are held securely by Square; With Gleam does not store or have access to them.

By making a booking, you authorise With Gleam to charge this card for the treatment fee on completion of your appointment, and for any cancellation or non-attendance fee set out in clause 3. You are welcome to arrange another payment method on the day.

Current prices are shown on our website and may change from time to time. The price that applies is the one quoted to you at the time of booking.

3. Cancellations, rescheduling and no-shows

With Gleam operates limited appointment days, and a cancelled appointment usually cannot be filled at short notice. Please give at least 48 hours' notice to cancel or reschedule.

  • 48 hours' notice or more: no charge.

  • Less than 48 hours' notice: a fee of 50% of the treatment price is charged to the card on file.

  • Non-attendance without notice: a fee of 50% of the treatment price is charged to the card on file.

  • Arriving more than 15 minutes late: your appointment includes preparation time and three timed whitening cycles, so a late start may mean the treatment is shortened or needs to be rescheduled. The full fee applies.

Genuine emergencies and illness happen. Please get in touch as early as you can and these fees may be waived at our discretion.

If With Gleam needs to cancel or reschedule your appointment, you will be offered the next available appointment at priority, and no fee applies.

4. About results

Whitening responds differently from person to person, and no particular result or shade is guaranteed. Some people experience temporary tooth sensitivity following treatment, which usually settles within 24 to 48 hours. Suitability, expected outcomes and aftercare are discussed with you at your appointment.

5. Aftercare

Aftercare guidance is provided at the end of your appointment. Following it closely, particularly in the first 24 to 48 hours, helps protect your result. Please contact us if you have any concerns following your treatment.

6. Offers and promotions

Any offer or promotion is subject to its own specific terms and conditions, which will be stated together with the offer.

7. Our responsibility to you

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms excludes, restricts or modifies those rights. To the extent permitted by law, our liability for any other claim relating to our services is limited to resupplying the service, or paying the cost of having it resupplied.

8. Privacy

We handle your personal and health information in accordance with our Privacy Policy, available on our website.

9. Governing law

These terms are governed by the laws of New South Wales, Australia.

10. Contact us

Julius Lee, With Gleam - (withgleamco@gmail.com) - Location: G08/420 Canterbury Road, Campsie NSW 2194.